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Shipping Policy
You have the questions? We have the answers.
Shipping FAQ
Where does Bokksu ship?
Updated on Oct 16 2023*
We can ship the Hello Kitty & Friends Snack Box to the following countries: Antigua & Barbuda, Australia, Austria, Bahamas, Bahrain, Belgium, Brazil, British Virgin Islands, Bulgaria, Cambodia, Canada, China, Croatia, France, Germany, Greece, Grenada, Hungary, Indonesia, Israel, Kuwait, Laos, Malaysia, Malta, Mexico, Montserrat, Netherlands, New Zealand, Philippines, Poland, Portugal, Saint Kitts & Nevis, Saint Lucia, Saint Vincent & The Grenadines, Saudi Arabia, Singapore, South Korea, Switzerland, Taiwan, Thailand, Turkey, UK, United Arab Emirates, USA, Vietnam.
How much is shipping?
For Bokksu Snack Box Subscription orders:
Shipping is free for subscription orders except for the countries mentioned below.*
*Please note that due to the increased shipping costs, subscription boxes shipped to the following destinations have the following shipping fee per box:
Priority Mail Shipping:
- Puerto Rico - $4.99
DHL Express:
- Bahrain, Israel, United Arab Emirates - $22.99
Japan Post EMS:
- Cambodia - $4.99
- Australia, Canada, France, Germany - $9.99
- Brazil - $14.99
The declared value of each item in a shipment is at most 2000 JPY, which should be within the duty-free allowance for most countries. However, it is up to you to confirm your country's import regulations as we are not responsible for any custom fees that may incur to receive your shipment.
For individual Hello Kitty and Friends + Bokksu orders on Bokksu Boutique:
Please Note: There is a $40 cart minimum on Bokksu Boutique orders.
We are thrilled to ship Bokksu Boutique orders worldwide directly from Japan! Shipping cost will depend on the ordered items' weight and the selected shipping method.
Please Note: If you order a subscription box and Boutique items together, they will most likely be shipped together, according to the selected shipping method of that one order. However, future renewals for the subscription box will ship using the standard box shipping method for your country.
When does my box or order ship?
Orders typically ship out within 1-3 business days of your initial order, and you will receive a shipment notification when your box has shipped.
My box/order has shipped. When will it arrive?
For Bokksu Snack Box Subscription orders:
Boxes usually arrive 1-3 weeks after the ship date, but please allow up to 4 weeks as there might be local customs or weather delays.
Shipments to the US are fulfilled from Japan and routed directly to USPS, which usually arrives in 1-2 weeks once shipped. (It's normal to not see any updates to your tracking status the first few business days once shipped, as your order is en route to USPS).
Because of these possible delays due to weather, postal disruption or customs, we ask you to wait for the above timeframes before you inquire about your lost or missing box.
If you receive a letter or message from the post office about your damaged or lost box, feel free to email us with a photo of the letter or message so we can get a new one sent out to you right away.
If your box is shipped via Japan Post, the final delivery will be made by your local government-sponsored postal service (for example, in the U.S., USPS makes the final delivery of your box).
For Bokksu Boutique orders:
Bokksu Boutique orders are fulfilled and shipped out within 1 week or less. Shipment arrival time varies based on whichever shipping method you select on checkout. We currently offer two shipping methods: Standard and Express. Please note that due to current shipping restrictions, some countries may only have 1 shipping method available.
What is the cutoff to order next month's box?
For returning subscribers, 11:59 pm EST of the last day of the current month is the cutoff date to order the upcoming month's box. Your box ships out within 1 week of your order.
For returning subscribers, the cutoff date to order the upcoming bimonthly box is 11:59 pm EST on the last day of the current two-month period. Your box will be shipped out within 1-3 business days of your order.
Will my box arrive by a specific date?
Generally, orders arrive within 1-3 weeks of being placed, depending on the shipping method selected or destination country. Unfortunately, we cannot guarantee that your box or order will arrive by a certain date because our boxes ship directly from Japan and international shipping can be unpredictable.
If your shipment has not arrived after 4 weeks from the shipping confirmation email, please feel free to contact us at [email protected] via our Contact Us page and we will do our best to help.
How do I order boxes to ship to different addresses?
Thank you for wanting to share the Bokksu love with your friends and family! <3
Because we need a unique shipping address attached to each subscription or gift order, it's currently not possible to order multiple boxes going to different addresses in the same order. Please place a new order for each box that is going to a different address.
Rest assured that you can still manage all the different subscriptions within your subscription management portal by logging into our website after you place your first order.
For orders over a minimum of 10 boxes, please reach out to [email protected] and our Corporate Gifts team will be happy to help!
Will customs delay my package arriving?
Before ordering, we recommend you double-check any customs regulations that can affect your shipment and cause delays or problems. When items are shipped internationally, every shipment must go through customs. This may cause a slight delay in the arrival of your shipment. After customs clear your package, it will be set to be delivered to your local post office!
Please note that shipments to the EU and more may require additional information from customs such as your Passport No. or Tax ID, and may require a duty payment before the parcel is cleared by customs.
Tracking
I checked my tracking number. Why hasn't my package moved?
While we wish we could speed up how fast you get your package, we, unfortunately, cannot control any delays that might happen while your Bokksu is in transit!
All international shipments are subject to customs inspection. Once your package arrives in the destination country, customs will inspect the package. We do not have any control over when they will release the package. Keep an eye on your tracking information to watch its journey and see when it's released!
My package was marked as delivered, but it's not here!
It is very common for there to be a lag in time from when the parcel is marked as "delivered" and when it actually arrives. Sometimes, they will mark an item as delivered and it won't arrive until 3-4 days later in the worst case - 1 week later.
If your package does not arrive within 5 business days of being marked as delivered, we ask that you contact your local post office first and then contact us at [email protected] so we can proceed with the next steps!
What does "retention" mean on my tracking status?
If your tracking has "Retention" status under the shipping tracking record column, it is either being held at customs for inspection or the package was delivered and no one was there to receive it. You (or the recipient) should have received a slip from the postal carrier with instructions on how to retrieve the package. If you did not receive a slip, there is a chance the package is still at customs for inspection and you may need to wait a few days for it to clear customs. We also recommend you contact your local post office as soon as possible so you can resolve the issue.
Please note that Bokksu cannot control how long customs may detain or when they release a package.
What does "Arrival At Collection Point" mean?
If your tracking says: "Item arrival at the collection point for pick-up" that means your parcel is ready for pickup at the local post office branch. We recommend that you contact your local post office immediately or your item will be shipped back to us!
Please contact your local post office to get more information about the delivery.
My tracking says my package is at the post office. Do I need to go pick it up?
If you see "Item Arrival At Collection Point" on your tracking - please go to your local post office ASAP with your tracking number and valid photo ID.
If you do not know where your local post office is, please call your country's main post office hub helpline to determine where your item is being held at.
If you do not do this within a certain time frame, your package will be shipped back to Japan.